Can I get a refund?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at kozyslides1@gmail.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted. For more information, please refer to our refund policy.

What is the delivery date?

The delivery date depends on your location and the shipping method you choose at checkout. Once your order is processed and shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number. If you have any specific questions about the delivery of your order, please contact us at kozyslides1@gmail.com.

How long does it take to process my order?

We strive to process and ship orders as quickly as possible. Typically, it takes 1-3 business days to process an order. However, during peak seasons or promotional periods, processing times may be slightly longer. Once your order is processed and shipped, you will receive a confirmation email with tracking information. If you have any specific questions about the processing of your order, please contact us at kozyslides1@gmail.com.

Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping rates for international orders may vary depending on your location. During the checkout process, you will be able to see if international shipping is available for your destination. If you have any specific questions about international shipping, please contact us at kozyslides1@gmail.com.

What is your return policy?

Our return policy allows for returns within 30 days of receiving your item. To initiate a return, please contact us at kozyslides1@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. For more details, please refer to our refund policy.

How can I contact customer support?

If you have any questions, concerns, or need assistance, you can reach our customer support team by emailing us at kozyslides1@gmail.com. We strive to respond to all inquiries within 24-48 hours. Our customer support team is available to assist you with any issues or inquiries you may have.

Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible at kozyslides1@gmail.com. We will do our best to accommodate your request; however, please note that once an order has been processed and shipped, we may not be able to make changes or cancel the order. For urgent requests, please reach out to us immediately.

Do you offer exchanges?

At this time, we do not offer direct exchanges. If you would like to exchange an item, we recommend initiating a return for the unwanted item and placing a separate order for the desired item. This will ensure the fastest processing and delivery of your new item. If you have any questions or need further assistance, please contact us at kozyslides1@gmail.com.

What should I do if my item is damaged or defective?

If you receive a damaged, defective, or incorrect item, please inspect your order upon reception and contact us immediately at kozyslides1@gmail.com. We will evaluate the issue and make it right by providing a replacement or issuing a refund. Please provide detailed information and include any relevant photos to help us resolve the issue as quickly as possible.

Can I return sale items or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards. All sale items and gift cards are final sale and cannot be returned or refunded. If you have any questions or concerns about a specific sale item or gift card, please contact us at kozyslides1@gmail.com before making your purchase.

What is the European Union 14-day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. To exercise this right, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase. For more information on the European Union 14-day cooling off period, please contact us at kozyslides1@gmail.com.

Refund Policy

We have a 30-day return policy for eligible items. If you wish to return an item, please contact us at kozyslides1@gmail.com within 30 days of receiving your order. Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If you have any further questions or concerns about our refund policy, please contact us.

1. Welcome to KozySlides, the ultimate destination for all slipper enthusiasts who want to look fashionable and feel comfortable at the same time. As industry experts in the world of slippers, we understand the importance of finding the perfect pair that not only keeps your feet cozy but also adds a touch of style to your everyday look.

At KozySlides, we take pride in curating a wide range of fun and stylish slides that are designed to help you look better in fashion. Our collection includes the trendiest and most eye-catching slippers, such as our exclusive Shark Slides™, Kissing Slides™, and Frog Slides™. Each pair is carefully crafted with attention to detail, ensuring both comfort and durability.

As a customer-centric brand, we strive to provide an exceptional shopping experience. Our user-friendly website allows you to browse through our extensive collection, making it easy to find the perfect pair that matches your style and personality. We also offer secure and convenient payment options, ensuring a seamless checkout process.

Whether you're lounging at home, running errands, or simply want to add a touch of fun to your outfit, KozySlides has the perfect pair of slippers for you. Join our community of slipper enthusiasts and experience the comfort and style that our slippers bring to your everyday life.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at kozyslides1@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kozyslides1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kozyslides1@gmail.com.